Contact information

At Cozy Cosmetic, we value every customer and are committed to providing friendly, reliable, and timely support. Whether you have questions about your order, shipping, returns, or our products, our customer service team is always ready to assist you.

Customer Support

Store Name: Cozy Cosmetic

Address:
12239 Rue Marie-Anne-Tison
Montréal, QC H1C 2G6
Canada

Phone:
(800) 832-6047

Email:
support@cozycosmetic.shop

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)

Saturday – Sunday: Email support only.

We aim to respond to all inquiries within 24 business hours.

How We Can Help

Our support team can assist you with:

  • Order status and tracking
  • Shipping questions
  • Returns and refunds
  • Product information
  • Payment issues
  • Order modifications or cancellations
  • General customer inquiries

Contacting Us

For the fastest service, please include your order number, full name, and a brief description of your inquiry when contacting us by email.

We appreciate your trust in Cozy Cosmetic and look forward to providing you with the best possible shopping experience.